The Terms and Conditions define how a user interacts with our services and defined the company’s stand on the said usage of service. This document governs the relationship a customer have with our services. Upon acceptance, a user will by default be agreeing to all the clauses mentioned below.
Tour Price: The tour price may change depending on how many people join the trip.
Accommodations: In some places, you won't find fancy hotels because they are in remote areas. So, don't expect things like 24/7 electricity, hot water, or Wi-Fi in these places.
Room Categories: The tour packages are based on standard rooms, no matter what level of hotel you choose. If you want an upgrade, you'll have to pay at the hotel (as per availability).
Similar Accomodation: If you're travelling with a big group, we might not have enough rooms in one hotel. So, if we need to book two or more hotels, the rooms may not be exactly the same. We'll try our best to make them similar, but please be understanding.
Special Requests: Any special requests, like early check-in or room preferences, depend on what's available when you arrive. If there are extra charges, you'll have to cover them.
Meal Plans: Meals are typically set menus or buffets, not à la carte. Snacks, drinks, soups, and desserts may not be included, and you'll need to pay separately for those (as per availability).
Alcohol: Although we do not promote the consumption of Alcohol at high-altitude areads but if you want to have alcohol in hotels or rooms, you'll need to follow the hotel's rules.
Triple Sharing Rooms: In triple-sharing rooms, we provide an extra mattress, not a full extra bed.
Water and Electricity: In hilly areas, there may be limited water and electricity. Some hotels have fixed schedules for hot and cold water. We're sorry for any inconvenience, and we appreciate your cooperation.
ID Requirement: The government requires all guests to show a valid photo ID when checking in at hotels thus it is mandatory for all guests to submit their IDs in the forms shared by their POCs/Sales Agents for hassle-free check-in.
Camp Accommodations: Camps in places like Sarchu, Nubra, Pangong, Jispa, Chandratal, etc., are very basic, even though they have different categories. Although the Swiss Camps have attached bathroom facilities but running hot water and electricity are not available due to the remoteness of these locations. Thus, we appreciate your cooperation and understading as am adventure traveler in the same.
Possible Delays: Sometimes, due to unforeseen events like traffic, strikes, or other reasons, the vehicle may be delayed. Please be patient and board the vehicle as soon as it arrives to avoid further delays.
Vehicle Usage: The vehicle is only for the planned itinerary and not for your personal use.
No AC in Hilly Regions: In hilly areas, vehicles like Tempo Traveler, Innova, Xylo, Scorpio, or similar won't have air conditioning.
Volvo Bus: The Volvo bus from Delhi to the starting point of the tour is provided by a third party. While we arrange a replacement in case of a breakdown, it might take some time.
Lunch/Dinner Stops: The Volvo bus stops for lunch and dinner at predefined places are chosen by the vendor and not by us.
Tour Program: Please follow the tour program as closely as possible. We can't provide refunds if you don't join the group on time or if you leave early.
Discontinuation: If you have to leave the tour for reasons like illness or loss of travel documents, we can't refund unused services.
Pre-Tour Services: If you use pre-tour services but then don't join the main tour, there won't be any refund for unused services.
Behavior: We reserve the right to remove anyone from the tour if their behavior disrupts the experience for others.
Liabilities: Our immunities extend to our employees, directors, managers, and agents, but not to independent contractors.
Severability: If one condition is invalid, the others still apply. We're not liable for more than the total amount you paid for the tour.
Price Changes: Prices may change due to factors like fuel costs or airline/rail charges. You'll need to pay for any increases before departure.
Time Limits: If you have any issues with the tour, you must bring a legal claim within 10 days after the tour ends.
Booking through Agents: If you book through a travel agent, your contract is with them, and we're just a supplier.
Scheme Changes: We can change or withdraw any discount or offer at any time unless we specifically state otherwise.
If the company decides to make changes to your booked tour or holiday after you've already made your plans, here's what you can do:
You can go along with the altered tour or holiday plans.
Alternatively, you can opt for a different tour or holiday that the company suggests.
In either of these cases, you won't be able to claim any compensation for damages, extra expenses, or any other losses. If, for some reason, the company can't run a particular tour, they may refund your tour cost, minus their actual expenses related to your booking. You can't raise any concerns about this afterward.
The company won't be responsible for:
Any harm or accidents during your trip, whether it's due to illness, injury, delays, discomfort, theft, or any other reason.
Loss or damage to your baggage or personal belongings, even if it happens because of someone's negligence.
Issues like airlines overbooking, flight cancellations, or route changes. If you can't board your flight due to such circumstances, the company won't be liable, and you can't claim a refund or compensation.
If events beyond the company's control (like force majeure) affect your trip, they won't be held responsible for any resulting damages.
We're in the business of organizing travel and holidays, not running airlines, hotels, transport services, or any other facilities mentioned in our brochure. While we carefully select all the components of your holiday, we can't control the actions or defaults of the management or employees of these independent contractors. If any issues arise due to their actions, we can't take responsibility for them.
Scope of Activity
If your actions during our services cause damage or loss to our vendors or service providers (like airlines, hotels, and transport services), you agree to indemnify and hold us harmless from any claims.
Other Terms & Conditions
To finalize your booking with us, we require the initial deposit per person as specified for each tour package. Full payment must be received according to our payment terms. Failure to do so may lead to cancellation with a loss of deposit and applicable cancellation charges.
We reserve the right to:
Terminate the contract before the tour begins, with a refund of the initial deposit but no interest.
Make changes, substitutions, or withdrawals to any tour, holiday, excursion, or facility advertised. In these cases, we won't be liable for any resulting damages, expenses, or compensation claims.
No one except us, in writing, can change the terms and conditions mentioned in this brochure.
Health & Safety
We won't be liable for:
Any harm, injury, sickness, accidents, delays, discomfort, or misadventures during your trip.
Acts, omissions, defaults of independent contractors, their employees, servants, or agents engaged in providing services during your trip, even if they are negligent.
Loss or damage to baggage or personal effects, even if it's due to negligence.
Our liability for any claims related to the tour or holiday, including any consequential losses or expenses, is limited to the total amount paid for the tour.
If you have any complaints about our independent contractors' services, you must inform them in writing and provide a copy to our tour manager so that we can address the issue for the benefit of future clients.
Any claims or complaints must be submitted to us in writing within 10 days after the end of your holiday tour. Claims beyond this period won't be entertained.
Each condition mentioned here stands independently. If any provision is invalid, illegal, or unenforceable, the remaining provisions will still apply.
Tour prices are dynamic, and early bookers may get lower prices, while last-minute bookings may cost more. Prices in the brochure are based on prevailing rates at the time of printing and may change before departure, with any increases to be paid in full before your trip.
In cases of acts of God, adverse weather, earthquakes, fires, war, invasions, rebellions, strikes, government actions, or other unforeseen events that force us to make changes or incur additional expenses, passengers will be responsible for these extra costs.
Before you hop on that bike and roll with our crew, take a minute to go over these terms and conditions. We want everyone to be on the same page and ride safe.
1. Who's Who?
When we say "Justwravel," we mean the folks behind this website and the awesome trips we offer. And when we say "you," we're talking about you – the rider or the person checking out our website.
2. The Deal
Once you drop that deposit with us, you're telling us you're cool with these terms. So, it's like a virtual handshake between us.
3. What's What?
Alright, let's break it down:
Services Info: The stuff we put on the website is just to give you an idea of what we offer. It's not an official offer to sell you anything. Plus, our services might not be available everywhere, so keep that in mind.
No Guarantees: We try our best to keep everything accurate, but sometimes there might be a hiccup or two on the website. We're not perfect, and we can't guarantee that everything is always up-to-date.
Using Our Services
Now, let's talk about the actual trips:
Your Responsibility: Riding with us is at your own risk, and you're in charge of your bike and any passengers. Be a responsible rider, and make sure you know how to handle your bike. We're not here to teach you how to ride.
Know What You're Signing Up For: Before you book a trip, read up on what it involves. You need to know where we're going, how far we'll ride, and if it's a good fit for you. You should also have at least a year of riding experience and be good at it.
Watch Your Stuff: Keep an eye on your stuff during the trip. We're not responsible for anything you leave behind, even if you were distracted by the stunning views.
Get Checked Out: Before you join the fun, see your doc to make sure you're good to go. And if you're heading to the mountains, know about altitude sickness and be ready.
Special Needs: If you have any special needs, let us know when you book. We'll try to help, but sometimes we can't do it all.
No Smoking: Don't light up on our vehicles during the trip, and follow the local smoking rules when we're out and about.
Our Best Effort: We do our best to give you great service, but we don't own the restaurants or hotels. So, if something's not up to snuff, we can't take the blame.
Follow the Rules: Obey local laws and traffic rules. And if our tour manager makes a call for the group's safety, listen up. If you don't, you might have to find your own way home.
Luggage Rules: Leave the illegal stuff at home. We don't want anything that could get us or you in trouble.
Safety First: Your safety is super important to us. If we think it's not safe for you to ride, we'll have you finish the trip in the support vehicle. Sorry, no refunds in that case. No Booze or Drugs:
Don't drink or do drugs before or during the ride. It's just not cool. We can boot you from the tour if you do.
We Can Say No:
We can choose who comes along on our trips. If your behavior isn't cool, we can ask you to leave, and you'll have to sort yourself out.
Finally, you're in charge of your safety and your passenger's (if you have one). We're not responsible for any mishaps.
Whew, that's a lot to take in, but it's all important stuff. So, if you're on board with these rules, let's hit the road and have an epic time!
We declares that we are not going to use any user information whatsoever in bad faith and/or sell the information to any third party under any condition. But if necessary and in case a legal notice is served to us in case of any legal matter, whatsoever it may be, we’re going to share the user information under the Right to Informations Act. Additionally, any legal issues will be sorted out in Kanpur Court only as we’re a firm registered in Uttar Pradesh.
Our website is standing there for providing services to the users and in order to that, we may ask you for your information at times. We assure you that all the information that is gathered from you is being used for facilitation purposes only and not for any malicious activity. We do not encourage data leaks or any similar schemes, which is why your information will be kept protected and only be shared with the members of the company who are associated with the facilitation of service for the user only.
The website asks a user for personal information including email, name, phone number, along with a set of other sets of personal information. This information is necessary for the proper execution of the services that we’re facilitating.
We have outbound links added to our website which will take you to a third-party website which will be completely unrelated to us. We add these links after verifying that they are operating on the standard norms and that they host good content/service. But whatever you may incur onto a website other than ours is not our liability and in case of discrepancy, we cannot be held liable.
Any user, whoever they may be, when they enter information onto our site, it’s just so that they can avail of our services and we have no hidden agenda from collecting the information. We do not share, export, or sell this information to anyone and the data is only shared with company employees who are involved in the facilitation of services only. Other than that, we have proper security features installed on our website so that the digital data would not be accessible to anyone as well.
To finalize the trip, complete payment should be received before date of journey. Intital booking amount should be paid in advance according to the following policies.
No cancellations will be taken over call or whatsapp msg. Please reply to the email of payment receipt that you have received at the time of booking.